Payment Policy

1. Payment Terms

Clients are required to make a 70% advance payment prior to the commencement of any project. This advance ensures that the project is scheduled and resources are allocated accordingly.

The remaining 30% of the payment is due upon the completion of the project or once the service goes live, whichever is applicable. Technoheaven Consultancy Pvt. Ltd. will issue the final invoice upon meeting the agreed project milestones or achieving the go-live status.

Completion of the project is defined as the delivery of all agreed-upon services, functionalities, or deliverables, as outlined in the project contract. For projects that involve deployment, 'Go LIVE' refers to the point at which the service, platform, or software is fully operational and accessible to the client or end-users.

The final payment is expected within 15 days from the date of the final invoice. Delays in final payment may impact the release of deliverables or ongoing support services.

Any changes or additional requests made by the client after the project has gone live may incur additional costs and will be invoiced separately. Such requests will not affect the final payment due for the completed project.

2. Payment Methods

We accept the following methods of payment:

Bank Transfers: Payments can be made directly to our designated bank account. Bank details will be provided in the invoice.

Credit/Debit Cards: We accept major credit and debit cards. Please note that processing fees may apply.

Online Payment Gateways: Payments can also be made via secure online payment gateways as specified in the invoice.

3. Invoicing

Invoices will be issued upon the completion of services or as per the milestones agreed in the contract. Each invoice will detail the services provided, the corresponding charges, and payment instructions. Clients are requested to review the invoice details carefully and raise any discrepancies within 7 days of receipt

4. Late Payments

In the event of a late payment, Technoheaven Consultancy Pvt. Ltd. reserves the right to charge a late fee of 1.5% per month on the outstanding balance. Continued delays in payment may result in the suspension of services until full payment is received.

5. Refunds and Cancellations

Clients may request cancellation of services by providing written notice to Technoheaven Consultancy Pvt. Ltd. The notice period required for cancellation will be specified in the service agreement.

Depending on the stage of the project or service, cancellation charges may apply. These charges will be determined based on the work completed up to the point of cancellation. Technoheaven Consultancy Pvt. Ltd. reserves the right to deduct any applicable fees from the refund amount.

Certain services, such as consultation fees, project initiation fees, and other pre-defined services, may be non-refundable. These will be clearly outlined in the service agreement.

Refunds for cancelled services will be processed within 30 business days from the date of cancellation approval. Refunds will be issued via the original payment method, unless otherwise agreed upon.

Upon cancellation of services, any ongoing work will be halted, and access to any deliverables or services provided by Technoheaven Consultancy Pvt. Ltd. may be revoked. Any licenses or intellectual property rights granted to the client as part of the services will also be terminated.

For certain projects, specific cancellation terms may apply, as detailed in the individual service contract. Clients are advised to review the contract carefully to understand their rights and obligations regarding cancellation.

6. Disputes

In case of any payment disputes, clients are encouraged to contact our billing department immediately. We are committed to resolving disputes amicably and fairly.

7. Confidentiality

All payment-related information shared with Technoheaven Consultancy Pvt. Ltd. will be treated with the utmost confidentiality and security. We use industry-standard practices to safeguard your payment data.

8. Contact Information

For any questions or concerns regarding our payment policy, please contact our billing department at:
Email: info@technoheaven.com